top of page

Shipping & Returns Policy

 

Effective Date: 06 January, 2026
Website: www.houseofjunenz.com
Business Name: House of June (“we”, “us”, “our”)
Location: New Zealand

​

1. Shipping Information

​

1.1 Processing Times

  • Orders are usually processed within [1–3 business days] after payment is received.

  • We’ll email you a confirmation once your order has shipped, including tracking details (if available).

1.2 Domestic Shipping (New Zealand)

  • We ship nationwide using trusted courier services such as NZ Post, Aramex, or CourierPost.

  • Delivery times are typically [2–5 business days], depending on your location.

  • Rural deliveries may take longer.

1.3 International Shipping

  • We currently ship to selected international destinations (see checkout for availability).

  • Delivery times and costs vary by country.

  • Buyers are responsible for any customs duties, taxes, or import fees that may apply in their country.

1.4 Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order size.

  • Free shipping may be offered for orders over a certain amount (see website promotions for details).

1.5 Delivery Issues

  • Please ensure your delivery address is correct at checkout.

  • We are not responsible for items lost or delayed due to incorrect addresses or courier delays.

  • If your parcel does not arrive within [10 business days for NZ], please contact us at [insert email].

 

2. Returns & Refunds

2.1 Vintage and Pre-Loved Items

Because our items are vintage, each piece is unique and may show natural signs of wear. We take care to describe and photograph all items accurately, but small imperfections are to be expected.

2.2 Change of Mind

  • All sales are final — we do not accept returns or exchanges for change of mind, wrong size, or fit issues.

  • Please check all measurements and descriptions carefully before purchasing.

2.3 Faulty or Misrepresented Items

Under the Consumer Guarantees Act 1993 (NZ), you are entitled to a remedy if an item is faulty, not as described, or unfit for purpose.
If you believe your item is faulty or was misrepresented:

  1. Contact us within 7 days of receiving your order at [insert email].

  2. Include your order number, description of the issue, and clear photos if possible.

  3. We’ll assess your claim and, if eligible, offer a repair, replacement, or refund in line with New Zealand consumer law.

2.4 Return Process

  • If a return is approved, we’ll provide instructions and a return address.

  • Returned items must be in the same condition as received and include all original packaging.

  • You are responsible for return shipping costs unless the item is confirmed faulty.

2.5 Refunds

  • Refunds (if applicable) will be processed to your original payment method once the returned item has been received and inspected.

  • Please allow [5–10 business days] for the refund to appear in your account, depending on your payment provider.

 

3. Contact Us

If you have any questions about shipping or returns, please contact:
📧 Email: houseofjune.nz@gmail.com
📍 Address: Tikorangi, Taranaki, New Zealand

Lyza Thompson (Owner) : Ph 027 758 6600

©2026 by house of june.

bottom of page